SHIPPING POLICY

Thank you for shopping with Stechen! Please review our shipping policy for detailed information about our processes, timelines, and options.
1. Order Processing TimeAll orders are processed within 10 business days (Monday through Friday, excluding holidays). Orders placed after 18:00 will be processed the next business day.Made-to-order or customized items may have extended processing times. Specific timelines for such items will be provided at checkout.2. Shipping Rates & Delivery EstimatesWe offer several shipping options, including standard, express, and expedited shipping. Shipping rates are calculated based on your location and the weight of your order at checkout.Estimated delivery times:- standard Shipping: 7 to 20 business days- standard Shipping within Ukraine: 1 to 2 business daysPlease note that delivery times are estimates and do not include processing time. Actual delivery may vary due to factors outside of our control (e.g., weather, carrier delays).3. Shipping CarriersWe partner with reputable shipping carriers such as UKRPOSHTA and NOVA POST4. International ShippingWe ship internationally to most countries accept Russian Federation and Belarus. Please note that international orders may be subject to additional customs fees, taxes, and import duties imposed by your country’s customs office. These fees are the responsibility of the customer.Delivery times for international shipments vary by destination and customs processes, but typically range from 10 to 30 business days.5. Tracking Your OrderOnce your order has shipped, you will receive an email with a tracking number to monitor the delivery status. You can track your package via PARCELSAPP.6. Shipping RestrictionsWe currently do not ship to Russian Federation and Belarus.P.O. boxes, APO/FPO addresses may have limited shipping options. Please contact us if you need more information.7. Lost, Stolen, or Damaged Shipmentsbroq is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please contact the carrier directly for assistance.If your package arrives damaged, please take photos and contact us immediately at gmail.com so we can resolve the issue.8. Delayed ShipmentsOccasionally, shipments may be delayed due to factors beyond our control, such as customs clearance, severe weather, or carrier delays. We will do our best to inform you of any significant delays.9. Contact UsIf you have any questions about your shipment, please contact us at .moc.liamg%40pohsnehcets